Contact tracing: Hinduja Global arm wins UK health agency contract

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The UKHSA is responsible for NHS Test & Trace and this contract will help meet future contact tracing needs for Covid-19 and other health security risks, such as a major flu outbreak or new pandemic.

A subsidiary of Hinduja Global Solutions (HGS) in the UK has been selected by the UK Health Security Agency (UKHSA) to provide essential customer support to UK citizens for an initial period of two years, with an option to extend. The UKHSA is responsible for NHS Test & Trace and this contract will help meet future contact tracing needs for Covid-19 and other health security risks, such as a major flu outbreak or a new pandemic.

The contract value of the deal could be worth up to £211 million (`2,100 crore) over the term and would provide employment for more than 2,000 people across the UK. Over the past decade, HGS has developed and expanded its partnership with the UK government, which has become its biggest public sector win to date.

“HGS has been successfully operating in the UK market for over 10 years. While revenue for the year ended March 21 was around £67 million, in the nine months to December 21 HGS UK more than doubled its revenue to £87 million. Our public sector business has been a key part of this success with some high-profile clients,” said Partha DeSarkar, Group Executive Director and CEO, HGS. “The significant investments we have made to strengthen our expertise in this vertical and targeted sales strategy, cloud technology and the deployment of work from home delivery have reinforced our presence in this demanding market. The UKHSA engagement is a fantastic addition to the UK business, both in terms of growth and complexity. UKHSA’s engagement is a fantastic addition to the UK business, both in terms of growth and complexity.

HGS is a global leader in customer experience lifecycle optimization, digital transformation and business process management.

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