Google rolls out fix for issues with Android contact tracing apps


A Google sign is displayed at one of the company’s office complexes in Irvine, California, U.S., July 27, 2020. REUTERS/Mike Blake/File Photo

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Jan 13 (Reuters) – Alphabet Inc’s Google (GOOGL.O) said on Wednesday it has rolled out a fix for issues with some Android apps developed using the company’s exposure notifications system that helps COVID-19 contact tracing.

The issue delayed these apps’ ability to load or perform regular exposure checks.

It can take a few hours for devices to catch up, a Google spokesperson said, adding that the company will work directly with developers in some cases.

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However, the issue did not cause any data to be lost, the spokesperson added.

The exposure notification system, rolled out by Apple Inc (AAPL.O) and Google in September, allows public health authorities to use smartphones to facilitate contact tracing without having to create an app.

The NHS COVID-19 app, used in England and Wales for contact tracing, said its Android users were getting a loading screen notification and it was working with Google to fix the problem. (

The issue was first reported by tech website The Verge.

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Reporting by Tiyashi Datta in Bengaluru; Editing by Shounak Dasgupta

Our standards: The Thomson Reuters Trust Principles.


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